Last updated: 18 December 2025

Plain-English summary (for humans):

We only collect the information we need to run our website, respond to enquiries, provide quotes/services, and improve how the site works. This can include contact details you choose to share (like your name, email, phone number, and address) and basic technical data (like IP address and pages visited). We don’t sell your personal information. We may share it with trusted service providers who help us run the website or deliver services, or when the law requires it. You can ask to access, correct, or delete your data at any time by contacting us using the details at the bottom of this page.

This Privacy Policy explains how Grimley Flooring Ltd (“the Company”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you use our website and services. It also outlines your privacy rights and how the law safeguards those rights.

By accessing or using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalised initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

Account

A unique account created to allow you to access parts of our Service.

Affiliate

Any entity that controls, is controlled by, or is under common control with another entity, where “control” means ownership of 50% or more of voting rights or equivalent authority.

Company

Grimley Flooring Ltd, Archer House, Britland Estate, Northbourne Road, Eastbourne, East Sussex, BN22 8PW.

Cookies

Small files placed on your device by a website to store information about your browsing activity and preferences.

Country

United Kingdom.

Device

Any device capable of accessing the Service, such as a computer, mobile phone, or tablet.

Personal Data

Any information relating to an identified or identifiable individual.

Service

The Company’s website.

Service Provider

Any third party engaged by the Company to process data, provide services, or assist in analysing how the Service is used.

Usage Data

Data collected automatically, either generated by use of the Service or from the Service infrastructure (for example, page visit duration).

Website

https://www.grimleyflooring.co.uk

You

The individual or legal entity accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:

• First and last name
• Email address
• Phone number
• Postal address (including city and postcode)

Usage Data

Usage Data is collected automatically and may include:

• IP address
• Browser type and version
• Pages visited
• Date and time of visits
• Time spent on pages
• Device identifiers and diagnostic data

When accessing the Service via a mobile device, we may also collect information such as device type, operating system, and mobile browser details.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to monitor activity and improve the Service. These technologies may include cookies, web beacons, tags, and scripts.

Cookies may be Session Cookies (deleted when you close your browser) or Persistent Cookies (stored on your device).

Cookies We Use

Essential Cookies

• Type: Session Cookies
• Purpose: Enable core functionality and secure access to the Service.

Cookie Consent Cookies

• Type: Persistent Cookies
• Purpose: Record whether you have accepted the use of cookies.

Functionality Cookies

• Type: Persistent Cookies
• Purpose: Remember user preferences to provide a more personalised experience.

You can manage or disable cookies through your browser settings. If cookies are disabled, some parts of the Service may not function correctly.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To operate and maintain the Service
• To manage user accounts and registrations
• To fulfil contracts for goods or services
• To communicate regarding services, updates, or security matters
• To provide information about similar products or services (unless you opt out)
• To respond to enquiries and manage requests
• To support business transfers such as mergers or asset sales
• For analysis, performance monitoring, and service improvement

Sharing of Personal Data

We may share your personal information:

• With Service Providers who assist in operating the Service
• During business transfers or restructuring
• With Affiliates who are required to comply with this Privacy Policy
• With business partners offering relevant products or services
• Where information is shared publicly by you
• With your explicit consent

Retention of Your Personal Data

Personal Data is retained only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Usage Data is generally retained for a shorter period unless required for security, functionality, or legal compliance.

Transfer of Your Personal Data

Your information may be processed and stored outside your local jurisdiction. The Company ensures appropriate safeguards are in place to protect Personal Data in accordance with this Privacy Policy and applicable law.

By submitting your information, you consent to these transfers.

Your Rights – Deleting and Managing Personal Data

You have the right to request access to, correction of, or deletion of your Personal Data.

Where applicable, you may manage your information through your account. You may also contact us directly to exercise your rights. Certain data may be retained where required by law or legitimate business purposes.

Disclosure of Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Personal Data may be transferred. You will be notified if this results in a change to how your data is handled.

Legal Requirements

The Company may disclose Personal Data where required to:

• Comply with legal obligations
• Protect Company rights or property
• Investigate wrongdoing
• Protect user or public safety
• Prevent legal liability

Security of Your Personal Data

We take reasonable technical and organisational measures to protect Personal Data. However, no method of online transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect Personal Data from children. If such data is identified, it will be removed promptly.

Links to Other Websites

Our Service may include links to third-party websites. We are not responsible for the content or privacy practices of those sites and recommend reviewing their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, with the “Last updated” date revised accordingly. Significant changes may also be communicated by email or prominent notice on the Website.

Contact Us

If you have questions about this Privacy Policy, you can contact us:

Phone: 01323 335011

Post:

Grimley Flooring Ltd

Archer House, Britland Estate, Northbourne Road, Eastbourne, East Sussex, BN22 8PW